Contact Contractor Support Division
Before contacting Contractor Support, please check the Knowledge Base for solutions to commonly asked questions.
- Contractor Support is provided for Contractors and Installers whom are on site, with the gear, installing PreSonus products in commercial, private or government installations.
- We will ask you to provide for identification and validate that you are a Contractor or Installer.
- We also request that you be in front of the gear you are calling about.
- Please be ready to provide the SN# of the Hardware unit (s) in question, as well as we may require the registered account information for your client so we can help you better.
Submit an Online Contractor Support Request
In most cases, our online support system is the most efficient means of technical support.
- PreSonus Contractor Support is available to customers in the USA ONLY
- Monday through Friday from 9 a.m. to 5 p.m. Central Standard Time (CST).
- If a call is not answered in the allotted time, you will be asked to leave a message.
- We will do our best to provide a call back within 2 business hours of a message received.
- Messages left after 4pm CST Monday thru Friday or anytime on Weekends or Holidays will be responded as soon as possible depending on agent availability or the next business day.
- Select Option 1 for tech support, then select Option 4 for Contractor and Option 2 to be connected Contractor Support.
- Customers outside of the USA should contact their national or regional distributor for telephone technical support. A list of international distributors is provided here.