Contact Contractor Support Division

Before contacting Contractor Support, please check the Knowledge Base for solutions to commonly asked questions.

  • Contractor Support is provided for Contractors and Installers whom are on site, with the gear, installing PreSonus products in commercial, private or government installations.
  • We will ask you to provide for identification and validate that you are a Contractor or Installer.
  • We also request that you be in front of the gear you are calling about.
  • Please be ready to provide the SN# of the Hardware unit (s) in question, as well as we may require the registered account information for your client so we can help you better.

Submit an Online Contractor Support Request

In most cases, our online support system is the most efficient means of technical support.


Phone Support

Phone: +1-225-215-0603
Please call Monday – Friday, between 9:00AM – 12:00 PM CST and from 1:00 PM – 5:00 PM CST.

Messages left after 4pm CST Monday through Friday or anytime on Weekends or Holidays will be responded as soon as possible depending on availability or the next business day.